1. To sign in to the Snaplii App, simply enter your cell phone number on the sign-in page and complete the SMS verification process.
2. Create a username and password for your account. Make sure not to use any special characters, including spaces. Your password must be at least 8 characters long and include at least one letter and one number.
3. Select the province where you are currently located.
4. You have the option to enable Snaplii to utilize your Face ID for convenient sign-in, eliminating the need to remember your password.
What restrictions are there when creating a Snaplii account?
1. Canadian Phone Number Requirement: Snaplii requires users to have a Canadian phone number. We do not accept virtual phone numbers or numbers from other countries.
2. Verification Message: Ensure that your phone is capable of receiving verification messages to complete the registration process.
How can I use my Google account to sign in to the Snaplii app?
To sign in with your Google account on Snaplii, you can directly sign in from the login page after connecting your Google account. Alternatively, you can go to your 'Profile' section and add your Google account for future sign-ins.
How can I reset my password?
If you're already logged into your profile, you can reset your password by following these steps:
1. Click on the icon in the top right corner.
2. Navigate to "Personal Details."
3. Follow the prompts to reset your password. You'll receive a verification code to confirm your identity, and then you can set a new password. Remember, your new password must be at least 8 characters long and include at least 1 letter and 1 number.
If you're unable to log into your account, simply click on "Forgot Password"to reset your Snaplii account password.
Why is my account locked?
There are numerous factors that may contribute to an account becoming locked or disabled:
1. Entering an incorrect password multiple times.
2. Signing into your account from different devices.
3. Frequently logging in with different Snaplii accounts.
How can I unlock my account?
You can regain access to your Snaplii account by signing in on the following day. If you need to unlock your account sooner, please don't hesitate to contact us. We're here to assist you.
Why do I need to re-sign into my Snaplii account?
You may need to sign in again under the following circumstances:
1. When switching devices.
2. After your account has been recently unlocked.
3. If there has been a prolonged period of inactivity on the app.
How do I edit my user profile?
To modify your user profile, follow these steps:
1. Navigate to your "Profile."
2. Click on the top-right corner icon labeled "Personal Details."
3. Select the section you wish to modify.
4. Input your password, make the necessary updates, and then save your changes by clicking "Save."
How do I update the phone number linked to my Snaplii account?
To change the phone number associated with your Snaplii account, follow these steps:
1. Go to your "Profile" and navigate to "Personal Details."
2. Select the phone number section.
3. Enter your password and the new phone number.
4. Click "Save" to update and save your changes.
How do I redeem the e-gift card purchased on the Snaplii app?
You can redeem your e-gift card either online through the official website or in-store. For specific instructions regarding each brand, simply select the gift card you wish to redeem, and detailed instructions will be provided below.
All your purchased gift cards will be stored in your Snaplii wallet.
For in-store redemption:
1. Inform the cashier that you'd like to use the gift card for payment, and specify the amount you wish to deduct.
*Please ensure that the payment amount using the gift card does not exceed the available balance.
2. Open your Snaplii wallet and select the desired gift card.
3. Present the gift card barcode to the cashier for scanning.
Where can I find my e-gift card after purchase?
If you've purchased a gift card for yourself, you can locate it in your Snaplii Wallet.
However, if you've sent the gift card as a present, it will be delivered via email. Please ensure to check all your email folders, including junk/spam, for its arrival.
When can I expect to receive my e-gift card after purchase?
Generally, you will receive your e-gift card immediately. However, there are instances where it may take up to 48 hours. If you haven't received your gift card within this timeframe, please feel free to contact us.
Do e-gift cards have an expiration date?
Digital gift cards generally do not come with an expiration date. However, it's important to note that the interpretation of terms and conditions, including any expiration policies, is determined by the individual brand.
How can I check my card balance?
You can easily check your card balance by searching for "brand + gift card check balance" on Google. Then, visit the corresponding merchant's website and enter your card number and PIN to view your balance.
How do I remove an e-gift card from my wallet?
To remove an e-gift card, simply click on "Archive" located at the top right corner of the card. This action will remove the card from your wallet.
How can I recover my archived gift card?
Navigate to your "Profile" and locate the section labeled "Archived Gift Cards." From there, you can easily restore your archived e-gift cards back to your wallet.
Can I refund or return an e-gift card?
Once an e-gift card has been sent, it is non-refundable.
Can I purchase eGift Cards in bulk on the Snaplii app?
If you would like to purchase in bulk, please don't hesitate to contact us. You can reach out to us at customerservice@snaplii.com.
What should I do if I entered the wrong email address when sending the gift card as a gift?
Please contact us for further assistance.
What payment methods does the Snaplii app accept?
The Snaplii app accepts a variety of payment options: Debit cards, Visa, MasterCard, WeChat Pay, Alipay, and Snaplii Credit.
Can I use an Uber gift card on Uber Eats?
Yes, you can use an Uber gift card on both the Uber and Uber Eats platforms.
My e-gift card cannot be activated or redeemed, what should I do?
If you encounter issues activating or redeeming your e-gift card, please don't hesitate to contact our customer service team for assistance. However, the Snaplii app is not responsible for any cases of missing or stolen cards.
Where can I use my gift card?
Most gift cards can be used at all stores within Canada. Simply click on the brand, and you will find the card description and instructions below the loading amount.
Is it possible to reload my e-gift cards or set up automatic reloading?
No, currently we do not support reloading or automatic reloading for e-gift cards.
Is it possible to link my physical gift cards to the Snaplii app?
No, currently we don't support linking phycial gift cards into the Snaplii app.
What is a supermarket shopping card?
A supermarket shopping card is a prepaid card that allows customers to pay with it and reload it with discounts. You can reload the shopping card anytime you want.
Can I add multiple supermarket shopping cards to the same Snaplii account?
Yes, multiple supermarket shopping cards from different merchants can be added to the same Snaplii account.
Where can I use my supermarket shopping card?
Supermarket shopping cards can be used at the merchants that issued them. However, each card's usability may vary depending on the specific terms and conditions set by the merchant. We recommend reviewing the card description before making a purchase.
How can I view my transaction history?
To access your transaction history, follow these steps:
1. Navigate to your "Profile."
2. Choose "Order History".
3. The transaction history will be displayed, and it's updated in real-time.
How can I get a refund for products purchased with supermarket shopping cards?
1. Click on the relevant transaction records in Snaplii that require a refund.
2. Show the barcode on the transaction details page to the cashier for scanning.
Upon request, all or part of the amount will be refunded to the prepaid card used for payment in the app account."
2. Verification Message: Ensure that your phone is capable of receiving verification messages to complete the registration process.
Does the supermarket shopping card have an expiration date?
Supermarket shopping cards do not have an expiration date. However, it's important to note that the interpretation of terms and conditions, including any expiration policies, is determined by the individual supermarket.
Will the Snaplii app automatically deduct money and load it onto the supermarket card?
No, we will never deduct your money without your authorization. You must manually select the amount you want to load and the payment method to load funds onto the supermarket card.
Can I link my physical supermarket gift card to the app?
To link your physical supermarket gift card to the app, follow these steps:
1. Navigate to your profile page.
2. Select the "Scan the gift card" option.
3. Scan the card or manually enter the card number into the app.
What is Snaplii Cash and how does it work?
Snaplii Cash is earned every time you purchase a gift card on Snaplii. When you make your next purchase, the Snaplii Cash you've accumulated will be deducted from the original price.
Can I accumulate my Snaplii Cash?
Yes, you can choose to accumulate Snaplii Cash. When making a payment, refrain from using Snaplii Cash by not selecting it. The Snaplii Cash will remain in your account for future use.
2. Verification Message: Ensure that your phone is capable of receiving verification messages to complete the registration process.
Where can I locate my Snaplii Cash?
Click on "Profile", and you'll find your Snaplii Cash amount displayed at the top.
Does Snaplii Cash have an expiration date?
No, Snaplii Cash does not have an expiration date.
Can I withdraw Snaplii Cash for cash?
No, Snaplii Cash cannot be withdrawn by cheque or cash.
How is Snaplii Cash calculated?
Snaplii Cash is calculated based on a percentage of the amount you paid. For example, if you purchased a gift card for $50 with a 4% cashback offer, you would earn $2 in Snaplii Cash.
Where can I find my coupon?
You can view available, applied, and expired coupons by accessing the 'Profile' section.
Does the coupon have an expiration date?
Yes, typically coupons are valid for two weeks to one month after receiving them.
How can I use a coupon?
Eligible coupons will automatically apply during the checkout process for in-app purchases.
Can I use the coupon if I want to make the purchase in the store?
No, all coupons are exclusively valid for transactions within the app.
Do coupons have any shopping restrictions?
Various coupons have different terms and conditions. Please check the specific terms under each coupon's details.
How do I obtain the coupon package?
To get your coupon package, follow these steps:
1. Share the invitation link with your friends. When they click on the link to download the Snaplii app and register an account, they can claim a coupon package.
2. Once your friend makes a purchase using any coupon from the package, you will also receive a coupon package.
Does the coupon have an expiration date?
Yes, typically coupons are valid for two weeks to one month after receiving them.
I referred a friend, but I didn't receive the coupon.
Please ensure that your friend is a new Snaplii user and has used one of the referral coupons to make a purchase.
If your friend has made a purchase and you still haven't received the coupon, please contact us for further assistance.
