Frequently Asked Questions

Download the Snaplii app, tap Create Account, enter and confirm your phone number, agree to the Terms of Use, and verify the code we text you. Your wallet is ready in seconds.

You must be at least the age of majority in your region and provide a valid mobile phone number. Each phone number can be linked to one account.

For your protection, accounts may be temporarily locked after multiple failed sign-in attempts or when we detect unusual activity on your wallet.

Follow the in-app prompts to re-verify your phone number. If you still cannot get in, contact customerservice@snaplii.com and our team will help you regain access.

To keep your balance secure, Snaplii may ask you to re-verify periodically, or whenever you sign in from a new device.

Open the app, go to Profile, and tap Edit to update your name, email, and other details.

Go to Profile then Account, select your phone number, and follow the verification steps to link a new number.